AVAILABILITY AND DELIVERY: Kent Plumbing Supplies Ltd shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery. Kent Plumbing Supplies Ltd will do its utmost to ensure that goods are provided as quickly as possible though we rely on some other professional bodies to deliver goods on our behalf.
We are able to and willing to ship product around the world, but to do so would require you to contact us directly by email or phone to agree the delivery options and prices.
RETURNS: By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers wanting to return goods must firstly ask for a returns authorisation. The return of certain goods may incur a handling charge. This will be advised prior to any credit being given. Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection, the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering. Some ‘Special Order Items’ may not be refundable as by definition they are ‘Special Order’.
FAULTY ITEMS: All warranties for all items are invalidated if not installed by a fully qualified professional installer. We cannot accept the return of any item deemed faulty unless it has been installed by a fully qualified professional installer.