AVAILABILITY AND DELIVERY
Kent Plumbing Supplies Ltd shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery. Kent Plumbing Supplies Ltd will do its utmost to ensure that goods are provided as quickly as possible though we rely on some other professional bodies to deliver goods on our behalf.
We are able to and willing to ship product around the world, but to do so would require you to contact us directly by email or phone to agree the delivery options and prices.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers wanting to return goods must firstly ask for a returns authorisation. The return of certain goods may incur a handling charge. This will be advised prior to any credit being given. Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection, the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering. Some ‘Special Order Items’ may not be refundable as by definition they are ‘Special Order’.
All warranties for all items are invalidated if not installed by a fully qualified professional installer. We cannot accept the return of any item deemed faulty unless it has been installed by a fully qualified professional installer.
Collect In Store: Many of our products listed on our site are in stock and can be available to collect in store within as little as 15 minutes*. We would always advise you to call us before collecting in store if it is paramount that you have to collect the goods on the same day in case the goods required are not in stock. Many of the products listed are available to us the following working day if not stocked/out of stock.
*Collection time will vary depending on how busy our store is, order size and time of day.
Standard Delivery 1-2 Days: Orders that fall into this delivery category measure no more than one metre in either width, depth or height and weigh no more than ten kilograms either as individual items or as a grouped order. If your order reaches above this set criteria our website will automatically change the delivery category to one of the below. We will always aim to dispatch and have your items delivered within one to two business days (providing good stock of all items on your order and if your order is placed before 1pm). In any instance where it is known this will not be possible to do so, Kent Plumbing Supplies will contact yourself either by telephone or e-mail to discuss your order.*
Heavy/Large Goods Delivery: Orders that fall into this delivery category will be based on one or two criteria which the products as individual items or grouped orders will meet. Orders will either measure a minimum of one metre in either width, depth or height and no more than two metres in either width, depth or height. Alternatively orders will weigh a minimum of ten kilograms and a maximum of thirty kilograms. Orders that meet both criteria will also fall into this category.*
Freight Shipping: Orders that fall into this delivery category will weigh a minimum of thirty kilograms and will measure no more than two metres in either width, depth or height. Access at the delivery address must allow a large delivery vehicle to park and be given enough room to be able to remove the pallet from the vehicle and deliver to yourself in a safe manner allowing for tail-lifts or even powered fork-lifts. Failure to do so may result in the delivery company refusing to deliver your goods. If you are unsure we always advise you contact us to discuss your options further.*
*All shipping options information and pricing is based on delivery to addresses in England, delivery times and costs may vary when shipping to other areas. If this applies to your order we will contact you immediately to notify and discuss
KPS Deliver: In some instances we will be able to offer to deliver goods using our own staff and own delivery vehicle. Certain restrictions will apply to this and delivery charges may apply as a result of distance and value which is why we would always advise you make contact with us to discuss this option in full.
All deliveries that are not completed by Kent Plumbing Supplies LTD will be completed using a third party courier service. Once your order has left ourselves we are trusting that the selected courier company will take full care of your order and will ensure an undisturbed delivery to yourself. Kent Plumbing Supplies LTD will not be liable for any damages, delays, or loss of items or earnings that are down to a fault arising from the selected courier company.
Kent Plumbing Supplies Ltd shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items.