ORDERS WILL ONLY BE SHIPPED TO MAINLAND U.K. DELIVERY TO NON-MAINLAND U.K. ARE AVAILABLE BUT WILL INCUR ADDITIONAL COSTS

 

AVAILABILITY AND DELIVERY

Kent Plumbing Supplies Ltd shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery. Kent Plumbing Supplies Ltd will do its utmost to ensure that goods are provided as quickly as possible though we rely on other professional bodies to deliver goods on our behalf.

We are able to and willing to ship product around the world, but to do so would require you to contact us directly by email or phone to agree the delivery options and prices.

 

DELIVERY METHODS

Collect In Store: Many of our products listed on our site are in stock and can be available to collect in store within as little as 15 minutes. We would always advise you to call us before collecting in store if it is paramount that you have to collect the goods on the same day in case the goods required are not in stock. Many of the products listed are available to us the following working day if not stocked/out of stock. Collection time will vary depending on how busy our store is, order size and time of day.

 

DPDLocal Tracked Next Day Delivery: Orders that fall into this delivery category measure no more than one metre in either width, depth or height and weigh no more than twenty kilograms either as individual items or as a grouped order. If your order reaches above this set criteria we will contact you to discuss your delivery option. We will always aim to dispatch and have your items delivered within one to two business days (providing good stock of all items on your order and if your order is placed before 13:00. Orders will be dispatched through DPDLocal from KPS once your order is available in store in full. If items need to be ordered to fulfil your order there may be delays in delivery). In any instance where it is known that your order will not be with you within one to two business days, Kent Plumbing Supplies will contact yourself either by telephone or e-mail to discuss your order.*

 

Direct Free Delivery: Orders placed under this section will qualify for free next business day delivery** if the delivery address falls into a UK Mainland postcode. Orders which are to be delivered out of these postcodes may incur a delay in delivery as all deliveries are carried out by a third party and are therefore out of our control. We will always keep in contact to notify you of an expected delivery date and if there are any additional delivery costs. Orders must be placed by 13:00 to qualify.*

 

Direct Delivery - Kartell Delivers: When this delivery option is selected and your order is placed before 1pm your order will be processed the same day. Providing Kartell have stock of the complete order, your order will be delivered to you in 1-5 business days**. Orders placed after this time will not be processed until the following business day. As Kartell are delivering your order we cannot guarantee what time of the day this will be with you. If this information is required we would recommend you speak with our sales team who will be able to find out more information. We would recommend having the delivery address occupied at all times so as not to miss your delivery.*

 

Direct Delivery - Biasi Delivers: When this delivery option is selected and your order is placed before 1pm your order will be processed the same day. Providing Biasi have stock of the complete order, your order will be delivered to you in 1-5 business days**. Orders placed after this time will not be processed until the following business day. As Biasi are delivering your order we cannot guarantee what time of the day this will be with you. If this information is required we would recommend you speak with our sales team who will be able to find out more information. We would recommend having the delivery address occupied at all times so as not to miss your delivery.*

 

KPS Local Delivery: We are able to offer a local delivery service in our own van to ME postcodes. There is a single charge of £12.50 per order. This only applies to orders placed online, and any split orders will only incur the single charge. Once the order has been fully allocated, we will then contact you to arrange a delivery time and date. If we are made aware of any issues regarding stock we will contact you to make you aware. For any heavy/large items we would need a suitable person to assist our driver at the delivery address.

 

 

All deliveries that are not completed by Kent Plumbing Supplies LTD will be completed using a third party courier service or manufacturers own transport. Once your order has left ourselves we are trusting that the selected delivery option will take full care of your order and will ensure an undisturbed delivery to yourself. Kent Plumbing Supplies LTD will not be liable for any damages, delays, or loss of items or earnings that are down to a fault arising from the selected courier company.  

 

Kent Plumbing Supplies Ltd shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items.

 

 *This shipping option may incur additional geographical charges and/or restrictions, therefore delivery times and costs may vary when shipping to certain areas. If this applies to your order we will contact you immediately to notify and discuss your options which may include paying an additional delivery cost, a change in delivery option or a full refund of your paid order. If your order is of an urgent nature we would advise you to contact us, once given the relevant information we can contact the relevant persons who would deliver your goods and confirm a delivery date and cost before you place your order. The price shown for this delivery option is a set base price, which will be charged if your delivery location does not incur additional charges or restrictions.

**This is available during normal business operations from our supplier/distributor and may be subject to change without prior warning to ourselves and therefore yourselves. We will always contact you as soon as we are aware if the order is not going to be with you the following day.

INFORMATION, PRICES, TERMS AND CONDITIONS ARE CORRECT AT TIME OF PRINTING AND ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE