Can I cancel the order that I have placed over your web site?
Please contact us immediately if you have changed your mind. If the order has already been processed we cannot cancel/refund any goods ordered.
What is your returns policy?
The majority of products on our website can be returned for a full refund. A credit will only be issued if the goods are in a re-sellable condition. No credit will be given if either the product or its packaging are returned damaged.
Products ordered in specially from our suppliers canot be returned (unless they are found to be faulty in which case a replacement will be arranged). This is in keeping within the terms and conditions of our suppliers. We cannot return these goods to them, therefore you cannot return the goods to us. All products that cannot be returned are clearly marked on the product page on this website.
Please ensure that what you are buying is correct to avoid unnecessary hassle. If you are unsure that what you are buying is correct please call us to discuss your requirements before purchasing.