By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers wanting to return goods must firstly ask for a returns authorisation. The return of certain goods may incur a handling charge. This will be advised prior to any credit being given. Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection, the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering. Some ‘Special Order Items’ may not be refundable as by definition they are ‘Special Order’.
All warranties for all items are invalidated if not installed by a fully qualified professional installer. We cannot accept the return of any item deemed faulty unless it has been installed by a fully qualified professional installer.